Terms and Conditions

These Terms and Conditions govern your use of LuckyWave, operated by LuckyWave Gaming Ltd. By registering an account and using our services, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website.

LuckyWave is licensed and regulated by the UK Gambling Commission (UKGC) under licence number 000-099999-R-123456-001. Our services are provided in GBP and are available in English.

1. Eligibility and Account Registration

To open an account with LuckyWave, you must meet all of the following requirements:

• You must be at least 18 years of age.
• You must be a resident of a jurisdiction where online gambling is lawful. Our services are not available to residents of the United States, France, or the Netherlands, nor any other jurisdiction where we are prohibited from operating.
• You must not already hold an active account with LuckyWave. Only one account per person, household, IP address, and device is permitted.
• You must provide accurate, complete, and up-to-date personal information during registration, including your full legal name, date of birth, address, and contact details.

We reserve the right to request identity verification documents at any time. Failure to provide satisfactory verification may result in the suspension or closure of your account and the withholding of any pending withdrawals. You are responsible for maintaining the confidentiality of your login credentials and must notify us immediately if you suspect any unauthorised access to your account.

We reserve the right to refuse, suspend, or close any account at our sole discretion, including where we reasonably believe that a breach of these Terms has occurred.

2. Deposits and Withdrawals

The following payment methods are accepted for deposits: Visa, Mastercard, PayPal, and Skrill. The minimum deposit amount is £10.

Withdrawals may be made via Visa, PayPal, and Skrill. The minimum withdrawal amount is £20. Estimated processing times are set out below.

All transactions are processed in GBP. Withdrawals will only be processed to a payment method that has been verified and previously used to deposit funds, in accordance with our anti-money laundering obligations. We reserve the right to carry out additional security checks before processing any withdrawal.

3. Welcome Bonus and Promotional Terms

New players at LuckyWave may be eligible for our welcome offer: a 100% deposit bonus up to £150 plus 30 free spins. The following terms apply to this and all other bonuses unless stated otherwise in a specific promotion.

• Minimum deposit: A deposit of at least £10 is required to qualify for the welcome bonus.
• Eligibility: This offer is available to new players aged 18 and over only. One bonus per player, household, and IP address.
• Bonus expiry: The bonus and any associated free spins must be used within 14 days of being credited to your account. Any unused bonus funds or free spins will be forfeited upon expiry.
• Wagering requirement: The bonus amount must be wagered 30 times (30x) before any winnings derived from the bonus can be withdrawn. For example, a £50 bonus requires £1,500 in qualifying wagers before a withdrawal can be requested.
• Game contributions: Not all games contribute equally towards wagering requirements. Please refer to the specific promotion page for full details.
• Withdrawal restriction: Bonus funds cannot be withdrawn until all applicable wagering requirements have been met.
• Abuse: We reserve the right to withhold, cancel, or reclaim bonus funds where we reasonably suspect abuse, collusion, or fraudulent activity.

Other promotional offers, including our weekly cashback promotion, are subject to their own specific terms and conditions published alongside each promotion. We reserve the right to amend, suspend, or withdraw any promotion at any time without prior notice.

4. Responsible Gambling

LuckyWave is committed to promoting responsible gambling and maintaining a safe environment for all players. Gambling should be an enjoyable form of entertainment, and we encourage all players to gamble responsibly and within their means.

We offer the following responsible gambling tools, accessible via your account settings or by contacting our 24/7 support team:

• Deposit limits: Set daily, weekly, or monthly limits on the amount you can deposit.
• Loss limits: Restrict the amount you can lose over a defined period.
• Session time limits: Control the length of your gambling sessions.
• Reality checks: Receive periodic reminders of how long you have been playing.
• Self-exclusion: Exclude yourself from LuckyWave for a defined period or permanently. Once active, we will take all reasonable steps to ensure you are not contacted with marketing material.
• Account cooling-off: Take a short break from gambling without permanently closing your account.

As required by the UKGC, we participate in the national self-exclusion scheme GAMSTOP. If you have registered with GAMSTOP, you will not be able to access our services during your exclusion period.

If you believe you may have a gambling problem, we strongly encourage you to seek help. Free and confidential support is available from organisations including GamCare, BeGambleAware, and Gambling Therapy.

5. Prohibited Activities

The following activities are strictly prohibited and may result in the immediate suspension or termination of your account, forfeiture of balances, and reporting to relevant authorities:

• Providing false or misleading registration information.
• Opening more than one account.
• Using our services for any unlawful purpose, including money laundering or fraud.
• Exploiting errors, bugs, or loopholes in our software.
• Colluding with other players or using automated software to gain an unfair advantage.
• Allowing a third party to access or use your account.

6. Intellectual Property

All content on the LuckyWave website, including text, graphics, logos, and software, is the property of LuckyWave Gaming Ltd or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

7. Amendments to These Terms

We reserve the right to amend these Terms at any time. Where changes are material, we will notify you by email or via a notice on our website. Your continued use of our services following notification constitutes your acceptance of the revised Terms.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

LuckyWave is operated by LuckyWave Gaming Ltd and has been serving players since 2020. Gambling is for entertainment purposes only. Please gamble responsibly. 18+ only.